Regional Account Manager – Charlotte

Position Summary 

The Regional Account Manager is responsible for developing and executing strategic account plans across a defined geographic region. This role focuses on expanding regional client relationships, driving revenue growth, coordinating multi-market opportunities, and serving as the primary point of contact for regional and selected national clients.  

The Regional Account Manager works cross-functionally with Territory Managers, Account Managers, Estimating, Operations, and Senior Leadership to ensure consistent execution, client satisfaction, and profitable growth across all assigned markets. 

Key Responsibilities

Client Relationship Management & Business Development 

• Develop and execute comprehensive regional account plans covering multiple properties, cities, and ownership groups.   
• Build and strengthen relationships with Regional Managers, Asset Managers, Ownership Groups, and key decision-makers. 
• Drive increased market share and service penetration within existing accounts. 
• Identify and pursue opportunities to expand services across client portfolios. 
• Serve as the primary liaison for regional and portfolio-level client communication. 
• Coordinate account strategies across territories. 
• Maintain accurate forecasting and pipeline management using company CRM systems. 
• Participate in regional and national industry events to promote company services. 

Regional Revenue Growth & Financial Performance 

• Achieve defined regional revenue and gross margin targets. 
• Maintain accurate pipeline forecasting and revenue projections. 
• Identify, prioritize, and secure high-value regional opportunities. 
• Support pricing strategy and positioning for regional and portfolio-level initiatives. 
• Contribute to strategic planning efforts to expand regional market share. 

Territory Coordination  

• Provide strategic direction and support to Account Managers/Territory Managers within the assigned region when required as we expand our key accounts. 
• Coordinate client engagement strategies across multiple markets. 
• Assist in resolving escalated client issues. 
• Ensure consistent service delivery, pricing alignment, and client communication. 

Regional Project Coordination & Oversight 

• Ensure consistency in scope, pricing, and execution across markets. 
• Assist with contract strategy, financial expectations, and client alignment. 
• Participate in regional planning meetings for large capital and renovation projects driven by the client. 
• Support coordination of regional project wins. 

Regional Market Intelligence & Strategic Planning 

• Monitor regional market conditions, client trends, and competitive activity. 
• Identify geographic and client expansion opportunities. 
• Provide market intelligence and growth recommendations to leadership. 

National & Regional Account Support 

• Assist in development and expansion of national account relationships. 
• Support national account rollout across regional markets where requested. 
• Ensure consistent execution of company standards across client portfolios. 

Development 

• Provide mentorship and guidance to new and/or existing employees as needed. 
• Assist in developing sales talent and supporting professional growth. 
• Promote alignment with company values, systems, and operational standards. 
• Participate in strategic planning sessions. 

Travel Requirements 

• Travel within assigned region to support client relationships and business development. 
• Attend regional and national conferences, client meetings, and company events. 

Performance Expectations 

• Maintain accurate CRM and pipeline reporting. 
• Deliver high levels of client satisfaction and retention. 
• Secure new regional client relationships. 
• Expand services within existing client portfolios. 
• Achieve regional revenue and profitability targets.