Account Manager – Raleigh, NC

Job Title: Account Manager
Department: Sales
Reports To: Territory Manager
Company: Night Owl National Contractors, Inc.

Position Overview:

The Account Manager is responsible for managing client relationships, overseeing bid requests, project development, and service coordination. This position requires expertise in both operations and office work, ensuring the successful execution of projects and maintaining a high level of client satisfaction. The Account Manager will work closely with clients, subcontractors, estimators, and project managers to deliver quality services while supporting company growth.

Key Responsibilities:

Client Interaction & Relationship Management:

• Meet with clients to discuss bid requests, including service jobs and capital expenditure (CapEx) projects.
• Investigate on-site issues, providing expert advice and developing solutions and scopes of work.
• Coordinate and manage emergency response efforts when required.
• Conduct walk-throughs on current projects and participate in budget walk-throughs.
• Discuss bid revisions or change orders with clients and follow up on submitted bids.
• Build and maintain strong client relationships, ensuring regular check-ins and handling any customer service follow-ups.
• Walk properties to collect data and develop comprehensive scopes of work.
• Assist with marketing and relationship building for attracting new clients.

Office Responsibilities:

• Develop detailed scopes of work and prepare quotes for client review.
• Estimate job costs and develop project budgets when hard quotes from subcontractors are unavailable.
• Review and assist in the approval of vendor and subcontractor invoices.
• Manage communication with clients, subcontractors, vendors, and internal team members via email.
• Review and analyze engineered plans for bid packages, ensuring accurate scope creation.
• Research best practices and products to recommend to clients and for project execution.
• Conduct market research specific to the company’s region.
• Track leads, manage quote requests, and monitor the status of bids.
• Participate in staff meetings to provide project updates and insights.

Field Responsibilities:

• Meet with subcontractors on job sites to review scopes of work and obtain pricing for estimates.
• Collaborate with project managers to review scopes and ensure alignment with active projects.
• Conduct quality control walks with project managers to ensure work meets company standards.
• Work with estimators to assist in scope and quote development when needed.
• Represent Night Owl National Contractors, Inc. at industry or client events as required.

Requirements:

• Experience in project management, account management, or client relations within the construction or contracting industry.
• Strong understanding of scope development, job cost estimation, and project budgeting.
• Excellent communication and organizational skills, with the ability to manage multiple projects.
• Ability to interpret engineered plans and work effectively with subcontractors and clients.
• Proficiency in project management tools, estimating software, and standard office applications.

Pay: $75,000.00 – $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Multifamily construction: 2 years (Required)
• Account management: 2 years (Required)
• Project management software: 1 year (Required)
• B2B sales: 2 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person