Position Overview:
Night Owl National Contractors, Inc. is seeking a dedicated and results-driven Account Manager to manage client relationships and oversee the coordination of various project activities. The Account Manager will act as a key point of contact for clients, ensuring their needs are met by providing tailored solutions, overseeing the bid process, and managing ongoing projects. This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work closely with internal teams, subcontractors, and clients. The ideal candidate will possess both field and office expertise, with a focus on delivering high-quality service and fostering long-term relationships.
Key Responsibilities
Client Engagement:
- Serve as the primary contact for client-generated bid requests, including service and CapEx jobs.
- Investigate on-site issues, providing expertise to develop the best solutions and scope of work.
- Lead emergency response efforts when necessary, acting swiftly to address client needs.
- Conduct walk-throughs of current projects to assess progress and address client concerns.
- Perform budget walks, gathering necessary information for accurate project cost projections.
- Discuss revisions to submitted bids and manage change orders to existing contracts.
- Follow up on submitted bids, ensuring timely communication with clients.
- Build and maintain strong client relationships through regular check-ins and service follow-ups.
- Conduct property walks to gather data and develop detailed scopes of work.
- Assist with marketing efforts to attract new clients and expand business opportunities.
Office Responsibilities:
- Develop detailed scopes of work and write project quotes for client approval.
- Prepare project budgets and estimate job costs in the absence of hard quotes from subcontractors.
- Review and assist in approving vendor and subcontractor invoices.
- Communicate effectively via email with clients, subcontractors, vendors, and internal team members.
- Analyze engineered plans as part of bid packages to ensure accurate scope development.
- Conduct research on best products, practices, and market trends relevant to the company’s region.
- Participate in staff meetings, providing insights and updates on client and project progress.
- Track leads and monitor the status of quote requests and bids in the pipeline.
Field Responsibilities:
- Meet with subcontractors on job sites to review scopes of work and gather pricing for project estimates.
- Collaborate with project managers to review scopes for active projects and ensure project alignment.
- Conduct quality control walks with project managers, ensuring high standards of work are met.
- Work closely with estimators when developing quotes and scopes of work for new projects.
- Represent Night Owl National Contractors, Inc. at industry events and client events when requested or invited.
Qualifications:
- Proven experience in account management, project management, or a related field within the construction or contracting industry.
- Strong understanding of bid processes, scope development, and project budgeting.
- Excellent communication and relationship-building skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in project management software, estimating tools, and Microsoft Office Suite.
- Strong attention to detail and problem-solving abilities.
- Ability to read and interpret engineered plans and construction documents.
- Experience in client-facing roles and working with subcontractors is highly preferred.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A dynamic and collaborative work environment.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Term Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- 401k + Match
- Critical Illness Insurance
- Accident Insurance
- Cancer Insurance
- Hospitalization Insurance
- Paid Vacation
- PTO
- Paid Holidays
- Discount Plan for the Places You Shop Every Day
If you are a proactive and client-focused professional with experience in managing accounts and projects, we encourage you to apply for the Account Manager position at Night Owl National Contractors, Inc.
Note: Salary is based on Experience – Range of salary given is negotiable for the right candidate.